In the event of a breakdown, loss of equipment and/or accessory, our team undertakes to intervene within 48 hours to repair your bike, or provide you with a new one if the repair requires more time, at the location of your choice.
You can report your problem directly from the mobile app from the "Help and Assistance" page: do not hesitate to describe the problem precisely by adding photos if necessary.
Our Customer Service will then get back to you quickly to tell you what to do next.
⚠️ We remind you that for the technical assistance to be effective you must be in the area covered by our operations ⚠️
Operating area