⚠️ For your insurance to be taken into account, it is imperative to contact within 24 hours by Live Chat in the mobile app or by phone at +33 9 74 99 80 17. You can also send us an email at auxrmlevelo-lld@fifteen.eu. Our customer service will contact you shortly.
In the event of theft of the bike with its battery: if you have alerted our Customer Service within 24 hours and if you have locked your bike correctly via your AuxR_M le vélo leasing app, we will ask you for a deductible of €250. If these two conditions are not met, you will be charged the total amount of the bike equipped with its battery (€2,000)
In the event of battery theft (only). : if you have alerted our Customer Service within 24 hours and if you have securely locked the battery in its base, the deductible is €50. If these 2 conditions are not met, you will be charged 250€.
* We advise you to bring a chain or U-type lock, whether the bike has its own battery or not.